Outsourcing has become an integral part of the labor market in recent years. This type of activity is gaining wide popularity thanks to the ability to work anf order different services remotely. But competition has also become more arduous, so outsourcing companies have to transform and adapt themselves to meet modern customer requirements, thereby increasing the efficiency of their services.
Introductory information
Outsourcing is essential for various industries and has excellent prospects associated with its further application. This is due to the convenience for companies and the increased efficiency of the results obtained. Thanks to outsourcing, many complex tasks can be solved in an automated way, thereby freeing up the company’s employees to solve other problems related to the company’s business.
Outsourcing forecasts for next year
Based on the latest data from outsourcing company TestFort.com, this section will examine forecasts and trends in the distribution of outsourcing services for 2024. These trends may not be new, but they are actively gaining popularity. Let’s take a closer look at them.
The struggle for highly qualified specialists
Recruiting and retaining talent has been challenging recently, which is why there is a talent shortage across various industries. The current Covid pandemic has impacted this aspect, and people have started to perceive work differently in their lives. Family and health became priorities, so the majority demanded increased salaries and improved working conditions. The main problem with outsourcing is that most employees have become overworked. This is due to great opportunities and fierce competition in outsourcing. Only those outsourcers who can adapt to the needs of the labor market will win, and then the struggle to attract talent will be crowned with success.
Activating remote work
Now, remote hiring is spreading actively, which began at the beginning of the COVID-19 pandemic. By now, outsourcing companies have significantly improved the infrastructure needed to make remote hiring effective. The great demand for remote hiring is associated with the convenience of working in this format. Therefore, most workers are looking for remote work. It will be a major aspect of the struggle to find talented specialists. According to the survey, almost 95% of employees who started working remotely preferred to continue working that way despite the opportunity to work in the company’s office.
Clients prefer to work with outsourcers remotely
Outsourcing companies can adapt to the labor market’s needs, directing their efforts to increase remote work possibilities. Only a couple of years ago, clients were not ready to accept remote outsourcing, but over the past year, everything has changed. Outsourcing clients were able to adapt and began to take talented workers who could improve their professionalism. Increased adoption of remote outsourcing will impact the quality of service levels. Remote outsourcing will be more in demand, and clients will become as open as possible when concluding contracts and should be able to maintain security while working remotely. The remote infrastructure will include modern technologies that will help convince clients of the effectiveness of remote outsourcing.
Integration and automation will be the norm
Soon, integration and automation will become an integral part of outsourcing thanks to the following introduced technologies:
- automated processes;
- artificial intelligence;
- machine learning;
- analytics of a large amount of information.
All these aspects will make outsourcing competitive in the labor market, giving it an edge. More than 90% of companies are planning or using cloud technologies to improve the quality of outsourcing services, and more than 80% of financial institutions have implemented robotic and automated processes. Suppose these technologies gain the appropriate scale of distribution. In that case, cloud technologies and other types of automation will go beyond internal processes. They will become fundamental when concluding outsourcing contracts, especially in healthcare and IT services. And also, outsourcing rates for the customer will always be lower and much fairer than those of a local contractor due to the lack of added value rates. It is a high competition that promotes the introduction of innovative technologies in remote outsourcing.
Planetary spread of outsourcing
Considering the hot labor market and the massive demand for remote work, outsourcing will soon spread worldwide. Digital transformation and increased demand for remote hiring will contribute to the active development of remote outsourcing. Many states, such as Romania, Poland, and Bulgaria, have the opportunity to attract talent and eliminate the shortage of qualified labor resources. African countries began actively implementing remote outsourcing, which had not been used previously. India and the Philippines (the epicenters of outsourcing) will continue to use remote work actively, having the effectiveness of this method based on the practical experience of previous years.
Part-time work is an essential aspect of outsourcing efficiency
Part-time work takes place to reduce the shortage of qualified personnel. Thus, a specialist can be helpful not only to one company but to at least two. Part-time work itself is not an innovation; it has existed for decades. But the current situation of a vast talent shortage can be significantly weakened thanks to part-time work. This opportunity can be an excellent opportunity for startups and small businesses. Thus, companies can use outsourcing services at least temporarily, allowing them to solve complex business problems.
Integration of powerful forces
Next year could be the start of huge associations allowing professionals to concentrate on solving particularly complex client problems. Each outsourcing company may specialize in one area and be unable to perform some client tasks it did not have to deal with. But by teaming up with another company, joint work will allow us to complete the entire range of functions required by the client.
Сonclusions
Despite the difficulties associated with the talent shortage, remote outsourcing continues to increase its position in the global labor market. This opportunity arose with the introducing of innovative technologies, adaptation to increased customer requirements, and the possibility of part-time work. At the same time, outsourcing rates are becoming more accessible every year and the number of service consumers is constantly growing.
